A surprising number of people report worrying about how one acts at a “Bed and Breakfast.”
What are the rules?
We at the Odell House are of course the classic introvert’s B&B, offering perfectly private, self contained apartments for shorter and longer term stay. Breakfast with the neighbors is of course an option. But you’ll have to find some neighbors and cook for them. . .
Anyway, how do you act? Well, just like in any communal living situation, with consideration for others and realizing some requests and actions must happen at certain times. For example, we do not undertake housekeeping with loud vacuums at ten at night. We do housekeeping during the day, and hopefully at a time when people will not be bothered. Same with construction. We attempt to plan around our guests.
Likewise, not every moment that we are on site are we automatically available for guest requests in person. Just because you can see us does not mean we are not occupied–with another task or family need or just plain not at work. Its a fact of life with no employees and living on site.
But, (and you pessimists about human nature will be surprised,) it is not much of an issue, because, well, we have the most wonderful guests!
Every day I am impressed with their behavior and decorum. (This young gentleman’s parents asked if he could enter the private area that also encloses the chicken coop. That was great because we could advise them if a guest was in residence with a dog for instance, or someone who preferred privacy in their own area.)
The people we meet here are by in large considerate, polite, socially appropriate, and just plain great.
I see this on a daily basis. The Odell House has lots of spaces. Some of these spaces are private to their specific unit–all the porches. Some of them are public for everyone to use–the gazebo yard with gas grill and common garden area.
Our guests are sensitive to both space and time.
For example, only one single time has anyone knocked at our door at 9PM wanting a better internet connection.
Most guests discuss which wireless system (there are four) will work best for them, and read the check in note to the very end. (All the codes are given–some are so blastedly alpha-numeric that they are impossible to remember without electronics.)
We have some loaner bikes and support bicycle commuting. Knowing we don’t even have a front desk, never mind a staff waiting to assist with recreational activities, most people understand that they must make an appointment with the expert (Rick) to be helped with a bike. They call him and set up a time.
Guests rarely interrupt us when we are working. They know that while I am ironing in the basement with the door open,
attempting to make things flat,
I am also working on the plot for my next book. . .
Never mind the thing (a mangle) takes a while to heat up, is tricky to gauge temperature after shut off–and quite possibly dangerous to leave running unattended.
We actually have three of these via the largess of Craigslist and Rick’s good friend Lew The Picker.
I have on occasion offered enthusiastically to show people how to use them, because it really is fun. So far no takers.
(And people think I am not social? This reminds me of a story Rick told from his days as a therapist, illustrating to help a OCD patient, you must first join them. His example was a colleague, who having a man in treatment claiming to be Jesus, suggested the following: I hear you have a background in carpentry. . .)
Back to the normal! Our guests call when they want something, or email, rather than rattling the door they suspect we are hiding behind.
(We are introverts and quite clear about it–it says so in all the advertising.)
Rick below, faking it.
Our guests know that before or after eight we might be asleep, so really only make night contact in an emergency.
And that is of course fine.
They are uniformly patient if they catch Rick or I going to work (yes we have jobs) on a horse or bike.
They trust that if we can’t make a booking or help immediately, we will get back to them promptly.
“On hold” does not exist for us, but busy or not near the computer certainly does.
Re emergencies: they know an actual emergency is far different than a momentary inconvenience.
If a guest is locked out we handle it as an actual emergency.
We always have a set of spare keys stashed and can describe if need be how to access them.
Guests also tend to know the difference in service provided for a nightly stay and one for a month or longer.
We fill both roles and it is natural for example that a nightly guest who wants the tires pumped up on their bike, and has forgotten their own pump, will ask to borrow Rick’s. That’s fine. If a semi-permanent resident demanded such service daily, that would be invasive. Here for a night is different than here for a month. Different contract, different price, different cleaning expectations.
Our guests are by in large very smart people, who exhibit sensible behavior and good judgement. They are remarkably clear abut their roles and needs. They are adept at understanding sharing space, resources and time.